ASSEMBLY:  We strongly encourage having your bike professionally assembled.

WARRANTY:  2-year limited warranty activated on the date of purchase. Covers defects in workmanship; not normal wear. valid only if assembled by a professional. 

SHIPPING:  We ship six days a week. Tracking information is provided upon shipment. Learn more about our Shipping Policy.

RETURNS: If you wish to return your purchased item, you may do so within 14 days of delivery.

SUPPORT:  We pride ourselves on having a friendly and knowledgeable staff. Contact us and we'd be happy to help you out in any way we can.

VeloVie has a crash replacement policy with a discount applied towards the purchase of a new frame, and is determined on a case-by-case basis. All non-VeloVie parts and components are covered under their original manufacturer’s warranty, and should be addressed in accordance with the manufacturer’s policy.